All bummed out because your Geovision iPhone app’s Live View feature just tells you “Connection Failed” or actually “Conneciton Failed” when you try to connect? I’ll bet you probably have RPB working, but just can’t figure out why Live View refuses to work!
You’ve come to the right place my friend. Here’s your fix (good luck finding this elsewhere!):
- Forward the following ports from your firewall to your Geovision Server: 80/TCP (not pictured below), 4550/TCP, 5550/TCP, 5511/TCP, 8866/TCP.
The manuals fail to mention that without the control ports forwarded 4550/5550 the Live View will NOT WORK!!!! - Make sure in your Geovision Web Server Setup the following screens look identical to mine pictured below.
General Tab
Server Tab
3GPP Tab
Mobile Tab
JPG Tab
- Now on the iPhone app itself enter your info IDENTICALLY to what’s below (except of course your IP, username and password. Note the username IS NOT case-sensitive.
- Lastly to improve the video quality (this will make no sense and is totally counterintuitive), click on “image setting” and set Image “Normal Quality” to “Off”. It should read “Low-bandwidth Image Quality” or something that makes sense.
Hooray, it works!! But I already knew that 
UPDATE
Per nick’s comment, if you are receiving an “invalid IP/password” try completely rebooting your Geovision system before troubleshooting further. Thanks nick!
If you enjoyed this article, please consider sharing it!
I have followed and verified all the steps for the setup to have gv-iview to work properly. Unfortunately, I am still getting the message “invalid Ip/password”
Rpb is working fine
All ports are open and can access dvr remotely through dmmultiview
I’m having the same problem as jD.
I can connect perfectly from any computer on the net via DMMultiview.
But not from my Iphone. always giving me “invalid Ip/password”
any solution please ?
Hey i got it.
the solution was to update my Geovision software. I had the 8.12 and it wasn’t working, i simply updated to 8.34 and it working perfectly.
Thank you for the great help
Just some tips that may help others:
1) Forward port 80 in addition to the others.
2) Don’t increase the JPEG Quality slider above 25.
3) If you can connect using a local IP, but not a remote IP (outside world IP), your ISP may be blocking your ability to connect to yourself. Sounds dumb, but may be an issue. Disable WiFi on your iPhone and try again using 3G.
I have been using the iview program for over a year now and it works great, but yesterday I noticed that my iphone 4 running iview 2.0 will not connect to live view or rpb view on 3g, it works fine over wifi but not 3g. all other internet traffic is working fine on the phone. Any suggestions?
i got the same problem as geobot, i can view the RPBview,
but not the live view, not even on the internal network,
am using verion 8.2, all works great, except the iview2.0 on an iphone4, this has to be bug with geovision iview2.0, we might have to wait for a new version,
How do you get the latest upgrade for geovision?
The Geovision site is requesting the packageing upc barcode which I no longer have with me.
thanks, instructions worked great. version 8.3.4 and i-view 2.0
hi i have problem in my i phone when i m trying to conect live view dose not play but rpb is working
i set up everithing ok
i can c form online from my pc not a problem
can any one help me pls
i did reinstal two time is same problem
Please HELPPPPP
- There is/are only black screen/s and no camera view – like Miawtwo was mentioned –
It’s working on the PC – so the cams are working 100% but I can’t see them on the GV-iView 2.0 App –
Anybody knows, what the problem is ?
I had the black/blank screen issue. The fix was to enable the create JPEG/GIF option under JPG tab.
Works Great
MARt-innnnn! Thanks man, that fixed my black screen issue!!!!
Create JPG in JPEG tab, Praise God fo sho!
Take care! Put one IP(WIFI) or other in iphone! 3G OR wifi(BETHER). EASY!
What is meant “Forward the following ports from your firewall to your Geovision Server…”? Does this require some sort of action?
hi ,
I do demo whit my ipad , but it could be match better if the app is made for the immage quality of i pad . Is there a development forseen ?
Hi
I have to configure several times the app and I works fine for 8.3 geo ver but the last ver 8.4 has the problem of Ip/password error
you can see a bug in the ptz protocols ( no protocols ) this versiones has other error i
suggest to reinstall 8.2 or 8.3
the system will work fine
Hi… I have forwarded all ports listed in the instructions and have setup the actual software as instructed. Workes great when i’m in wifi but as soon as I go to 3g it’s a no go. RPD doesn’t work in either setup (wifi or 3g)… Please Help
Using the latest Geovision 8.4 and GV-Iview software
Nothing worked, found the problem (for my situation anyway)! Was getting the “Conneciton Failed” error. None of anything I found on the forums worked. I am now up fully! Somewhere along the way, some upgrade or ? had inserted a space as the first character in the ip field on all my previous addresses in the IPhone Iview setup screen(s). Spaces were not very noticable, so missed it the first few times. The space gave me the Conneciton Failed error at two Geo locations/computers after upgrades, now all working. I retype the entire IP address making sure there is nothing preceeding the address, including a blank space. If you have the Connection error, this might solve it. I have seen no other references to this on any Geo or IPhone forums.
fixed my 2.1.1 no connection using 8.33.
For South African users on M-WEB:
Assuming that you have set up the server exactly as above and you still get Conneciton Failure!
Your ports 80 and 8080 are blocked,but you can unblock 8080.
So:
1. Log into: https://myaccount.mweb.co.za/
2. Log in with your adsl username/password.
3. Click on My Adsl
4. Click on ADSL protected access
5. Disable protected access.
6. Log out.
Then:In your Geovision software,click on the Network button> click network port information>click + on Webcam Server>double click HTTP port-Now change this to 8080-tick and exit.
Restart Multicam by start-up settings.
Now get into your router’s setup and forward port 8080 to your Geovision DVR’s IP as usual.
Restart the router.
Now use:http://www.yougetsignal.com/tools/open-ports/ to check that port 8080 is actually open.
If it is,then you are nearly home!
In GViView alter the hostname or IP address in the IP field to have the suffix:8080 EG:idvr.dyndns.org:8080
Connect!
Does this give a live view or just a snapshot.
Specify port 80 or any other one on which Geovision is running when specifying the domainname or public ip in GV-iView as below –
ip: 129.12.1.23:80
port: 8866
ID: XXXX
Pwd: XXXX
Cheers:)
thank you for all of your informations i was able to view it in my i phone not till i went outside the wifi area. 4g connection not even working for me to connect. any suggestions? is this something to do with my dsl provider? firewall? Thank you